Privacy Policy

miyana.™ Fragrances powered by Miyabi & Co.™ ("we", "us", or "our") operates the website miyana.shop (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

Information We Collect

We collect the following types of information to provide and improve our Service:

• Account information — name, email address, phone number, and password (hashed) when you create an account.
• Order information — shipping and billing address, order history, and payment confirmations.
• Usage data — pages visited, products viewed, time spent, and referring URLs.
• Device data — IP address, browser type, device type, and operating system.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery.
• Send you order updates, delivery notifications, and customer service messages.
• Improve our website, product range, and customer experience.
• Send marketing communications only if you have opted in. You may opt out at any time.
• Detect and prevent fraud or abuse.

Payment Information

Payments are processed by Razorpay. We do not store your full card number, CVV, or expiry date on our servers. We receive only a tokenised reference and the last four digits of the card used.

Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how the site is used. You can disable cookies in your browser, but parts of the site may not work correctly.

Sharing of Information

We do not sell your personal information. We share data only with:

• Shipping partners (Delhivery and others) — to deliver your orders.
• Payment processors (Razorpay) — to process payments.
• Email and SMS providers — to send you transactional and (with consent) marketing messages.
• Law enforcement — only when legally required.

Data Retention

We retain your account information for as long as your account is active. Order records are retained for 7 years to comply with Indian tax and accounting regulations.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by writing to privacy@miyana.shop. We will respond within 30 days.

Security

We use industry-standard encryption (HTTPS, AES-256-GCM at rest) and access controls to protect your data. No system is perfectly secure, but we work continuously to minimise risk.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email or by a banner on the site.

Contact

For privacy-related questions, write to privacy@miyana.shop.

This is a placeholder policy. Please consult a qualified legal professional before treating this as final.