Returns & Refunds

Return Window

You may request a return within 7 days of the delivery date. After 7 days, unfortunately we cannot offer a refund or exchange.

Eligibility

To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.
• All original tags, seals, and labels must be intact.
• You must have a valid order number or proof of purchase.

How to Request a Return

1. Log in to your account and go to My Orders.
2. Select the order and the item(s) you'd like to return.
3. Choose a reason for the return and submit.
4. You'll receive a confirmation email with reverse-pickup instructions within 1 business day.

If you checked out as a guest, email miyana.buy@gmail.com with your order number and we'll help.

Damaged or Wrong Items

If your order arrives damaged, leaking, or with the wrong product, please write to miyana.buy@gmail.com within 48 hours of delivery with a photo of the issue. We'll arrange a free reverse pickup and ship a replacement (or refund you in full) at no extra cost.

Refund Method and Timelines

• Refunds are issued to the original payment method within 5–7 business days of us receiving the returned product.
• For Cash on Delivery orders, refunds are issued via UPI or bank transfer — please share your details when requesting the return.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We don't offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order. This is faster and keeps stock accurate.

Cancellations

Orders can be cancelled free of charge before dispatch. Once dispatched, the standard return policy applies.

Non-Returnable Items

The following are not eligible for return:

• Opened or used fragrance products.
• Items marked as final sale or non-returnable on the product page.
• Free gifts or samples included with an order.
• Items returned outside the 7-day window.